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Notice of Privacy Practices

This notice describes how information about you may be used and disclosed and how you can get access to this information. Please review carefully.

Each time you visit a hospital, physician or other healthcare provider, a record of your visit is made. These records contain personal information and medical information and are used for your direct care and treatment. It’s also used to produce an accurate bill for the services you receive, helps improve the care we give and strengthens the operations of our organization.

Your Health Information Rights

Although your medical record is the physical property of Carilion Clinic, the information in it belongs to you. You have the following rights with respect to your health information:

This Notice of Privacy Practices Covers:

Our Responsibilities

Carilion Clinic is required by law and is committed to:

We reserve the right to change our privacy practices and to make the new provisions effective for all protected health information we maintain. Should our information practices change, we will amend this notice and post a copy of the revised notice on our website at The notice will contain on the first page, the effective date. In addition, the first time you register at or are admitted to a facility for treatment or healthcare services as an inpatient or outpatient, we will offer you a copy of the current notice in effect.

For More Information or to Report a Problem

If you have questions and would like additional information, you may contact Judie Snipes, Carilion Clinics’s privacy officer, at 540-981-7000. If you believe your privacy rights have been violated, you can file a complaint with Carilion Clinic’s information privacy officer, Carilion Clinic’s Compliance Department or with the Secretary of Health and Human Services. There will be no retaliation for filing a complaint.

Permitted Uses and Disclosures Which do not Require Your Written Consent or Authorization

Other uses and disclosures of medical information not covered by this notice, required for emergency treatment or permitted by the laws that apply to us will be made only with your written authorization. If you authorize disclosure, you may revoke that, in writing, at any time. If you revoke your authorization, we will not use or disclose your medical information for the reasons covered by your prior written authorization. Please understand we are unable to take back disclosures we already made with your prior authorization, and that we are required to retain our records of the care that we provide to you.