Error: You must enable JavaScript to use this site. Click here for instructions on enabling JavaScript.
Forgot MyChart Username?
Forgot Password?
MyChart ® Epic Systems Corporation

New User?
Sign Up Now

Learn More...


Need Help?

Privacy     Terms and Conditions


Download our new MyChart App!

MyChart Frequently Asked Questions

I have an account, but...
I forgot my password.
I forgot my Username.
I have lost my access code, or it expired.
Can you send me a new activation code as I have lost it, let it expire or did not receive it?
I can't see my test results.
I would like to change my email address and/or password.
My health information is not correct.
General Questions:
Can I view a family member's health record in MyChart?
I would like to access my information from my iPhone, iPad, or Android device.
What is MyChart?
How is MyChart secure?
What is your privacy policy?
Is there a fee to use MyChart?
What health information is available to view in MyChart?
How do I sign up?
Can my spouse and I share a MyChart account?
Who do I contact if I have a question about my bill?
Who do I contact if I have further questions?

I forgot my password...

You may click the "Forgot password" link on the sign-in page to reset your password online, click HERE

Return to Top

I forgot my Username...

You may click the "Forgot MyChart Username" link on the sign-in page to retrieve your username online, click HERE

Return to Top

I have lost my access code, or it has expired...

Please contact the providerís office that issued your access letter. They will be able to issue you a new access code.

Return to Top

Can you send me a new activation code as I have lost it, let it expire or did not receive it?

Please contact the providerís office that issued your access letter. They will be able to issue you a new activation code.

Return to Top

I can't see my test results...

Test results are automatically released to your MyChart account after 14 days. Your provider can also choose to release results manually to your account at their discretion. If you have any questions regarding test results, please send a message to your provider through MyChart.

Return to Top

I would like to change my email address and/or password...

Log into MyChart. From the left menu, go to the Preferences section and select the appropriate option.

Return to Top

My health information is not correct...

Your MyChart information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. Or, send your provider a message through MyChart asking for your information to be updated.

Return to Top

Can I view a family member's health record?

Yes, although, there are some age restrictions. Please contact your family memberís provider for more detail.

Return to Top

I would like to access my information from my iPhone, iPad, or Android device.

There is a free MyChart Mobile App available for download through the Apple App Store or the Android Market. Once downloaded, you can find Carilion Clinic listed as a ďVirginiaĒ provider. You will use your existing User Name and Password to log in.

Return to Top

What is MyChart?
  • Request and/or schedule medical appointments.
  • View your health summary from the MyChart electronic health record.
  • View test results.
  • Request prescription renewals.
  • Communicate electronically and securely with your medical care team.
Return to Top

How is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure access codes, personal ID's, and passwords. Each person controls their password, and the account cannot be accessed without that password. Futher, MyChart uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyChart. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.

Return to Top

What is your Privacy Policy?

MyChart is owned and operated by MyChart and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChart.

Return to Top

Is there a fee to use MyChart?

No. MyChart is a free service offered to our patients.

Return to Top

How do I sign up?

Patients who wish to participate will be issued a MyChart activation code during their clinic visit. This code will enable you to login and create your own user ID and password.

Return to Top

What health information is available to view in MyChart?
  • Inpatient and outpatient labs and diagnostic studies
  • Outpatient visit summaries, vitals, and instructions
  • Inpatient discharge summaries and instructions
  • Current health issues, medications, and immunizations
Return to Top

Can my spouse and I share one MyChart account?

No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own MyChart account. Please talk with you physician if you would like to grant proxy access to your spouse.

Return to Top

Who do I contact if I have a question about my bill?

http://www.carilionclinic.org/billing/payments-billing-information
Contact Customer Service 540-224-5900 or toll free at 1-866-720-3742 Monday - Friday, 9 a.m. - 4:15 p.m. We also offer extended customer service hours Tuesday and Thursday evenings until 5:55 p.m.

Return to Top

Who do I contact if I have further questions?

Please click HERE to contact customer support.

Return to Top